Last updated: 29 September 2026
We want you to be happy with your order. This page explains your right to cancel, how to return an item, and how refunds work. It does not affect your statutory rights under the Consumer Rights Act 2015.
At a glance
- Change of mind: cancel within 14 days of receiving your order. Items must be unopened and in their original sealed packaging.
- Return postage for change-of-mind returns: paid by you.
- Faulty, damaged or incorrect items: we will replace or refund them, and cover any return postage.
- Refunds: made within 14 days of our receiving the returned goods (or proof you have sent them), to your original payment method.
- How to start a return: email [email protected] with your order number.
- Returns address: DOLCHE LTD, 34 Baker Road, Chelmsford, Essex, CM1 6GR, United Kingdom.
Changed your mind? Your 14-day right to cancel
If you are a consumer in the UK, you can cancel your order within 14 days of the day you receive your goods, without giving a reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
- Email [email protected] before the 14 days are up, quoting your order number and the items you want to return.
- Post the items to our returns address: DOLCHE LTD, 34 Baker Road, Chelmsford, Essex, CM1 6GR, United Kingdom. Please include a note with your order number.
- Send the items back within 14 days of telling us you want to cancel. Return postage is at your own cost, and we recommend a tracked service.
Opened packs
Our teas are food products supplied in sealed packaging. Under the same Regulations, the right to cancel does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed after delivery. This means we can only accept change-of-mind returns of packs that are unopened and still sealed. This does not affect your rights if an item is faulty or not as described (see below).
Faulty, damaged or incorrect items
If an item arrives damaged, is faulty, or is not what you ordered, please email [email protected] with your order number and, where possible, a photo of the problem. We will send a replacement or give you a full refund, whichever you prefer, and we will cover any cost of returning the item. Opened packs are covered here too.
Refunds
- We refund within 14 days of receiving the returned goods, or of receiving evidence that you have sent them back, whichever is sooner.
- Refunds go back to the payment method you used, unless we agree otherwise with you.
- If you cancel your whole order, your refund includes the standard delivery charge you paid.
- Refunds for faulty, damaged or incorrect items include the full price and delivery charge.
Contact
Email: [email protected]
DOLCHE LTD, trading as Dolche Botanicals
Registered office and returns address: 34 Baker Road, Chelmsford, Essex, CM1 6GR, United Kingdom
Company no. 13039801 · VAT no. 376953347
See also our Shipping & Delivery policy and Terms & Conditions.